Last updated: 31st of January, 2026

We are TCC & Partners Joint Stock Company, with its registered office at No. 31, Alley 31, Luong Ngoc Quyen Street, Thanh Liet Ward, Hanoi City, Vietnam (“we”, “us”, or “our”).

We develop and operate mobile applications distributed via Google Play Store and Apple App Store (collectively, the “Platform”).

By using our Platform, your personal data may be processed. We act as the data controller for such processing. This Privacy Policy explains how we collect, use, share, and protect your personal data, and what rights you have in relation to such processing.

If you have any questions or wish to exercise your rights, please contact us at contact@tcc-agency.com.

SUMMARY

We process personal data mainly for the following purposes: to ensure the functionality, security, and technical operation of the Platform; to enable user registration and account management; to provide our services, including paid features and subscriptions; to comply with legal obligations; to analyze usage and improve user experience; to deliver advertising and marketing communications; to communicate with users; to collect feedback; and to protect our legal rights.

Below, we explain in detail what personal data we process, why we process it, with whom we may share it, and what rights you have.

PERSONAL DATA WE PROCESS

Depending on how you use the Platform, we may process the following categories of personal data.

Information on age.

Your age or age category, where required for legal compliance or platform requirements.

Registration and login data.

This includes your email address, name or nickname, profile image (if provided via third-party login), pseudonymized identifiers provided by third-party authentication services (such as Google or Apple), and information about registration and login activity.

Technical data.

We collect technical information such as IP address, device model, operating system version, app version, language settings, crash reports, and performance logs.

Pseudonymized device identifiers and tracking data.

Automatically generated identifiers such as mobile advertising identifiers (IDFA, GAID), cookies, and similar technologies used for analytics, advertising measurement, fraud prevention, and service optimization.

Usage data.

Information about how you interact with the Platform, including features used, preferences, settings, and in-app behavior.

Subscription and purchase data.

Information related to in-app purchases and subscriptions, such as subscription status and transaction identifiers. We do not process or store payment card details; all payments are handled directly by Apple App Store or Google Play Store.

Marketing information.

Information regarding marketing preferences, consent status, campaign engagement, and interaction with advertisements or notifications.

Communication data.

Your email address and any information you provide when contacting us for support, inquiries, or other communications.

Feedback and survey data.

Responses to surveys, reviews, and feedback voluntarily submitted by you.

PURPOSES AND LEGAL BASES OF PROCESSING

Platform functionality and technical operation.

We process technical data, usage data, and device identifiers to ensure proper operation, security, error detection, and optimization of the Platform. The legal basis for this processing is our legitimate interest.

User registration and account management.

We process registration and login data to create and manage user accounts and to enable authentication via Google, Apple ID, or other supported methods. The legal basis is performance of a contract.

Provision of services and subscriptions.

We process relevant data to provide access to features, including paid subscriptions and in-app purchases. The legal basis is performance of a contract and compliance with legal obligations.

Legal compliance.

We process personal data where necessary to comply with applicable laws, accounting rules, tax obligations, and regulatory requirements. The legal basis is legal obligation.

Analytics and service improvement.

We analyze usage patterns and technical performance to improve the Platform, using tools such as Google Analytics and Firebase. The legal basis is legitimate interest or consent, depending on applicable law.

Advertising and marketing.

We may process personal data to display advertisements, measure ad performance, and deliver marketing communications via partners such as Google, Meta, and TikTok, subject to applicable consent requirements. The legal basis is consent or legitimate interest, where permitted by law.

Communication and support.

We process communication data to respond to user inquiries, provide customer support, and manage ongoing communication. The legal basis is legitimate interest.

Feedback and research.

We process feedback and survey data to improve our services and understand user needs. The legal basis is consent or legitimate interest.

Protection of rights and legal claims.

We may process personal data where necessary to prevent misuse, enforce our terms, and protect our legal rights. The legal basis is legitimate interest.

DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Account-related data is retained for the duration of the user account and a reasonable period thereafter. Technical and log data is typically retained for up to 30 days unless a longer retention period is required for security or legal reasons. Marketing data is retained until consent is withdrawn or an objection is raised. Legal and accounting data is retained as required by applicable laws.

SHARING PERSONAL DATA

We may share personal data with trusted third parties, including cloud hosting providers, analytics and performance monitoring providers, advertising and marketing partners, third-party login providers, professional advisors, and authorities where required by law.

Where personal data is transferred outside Vietnam or the EU/EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

DATA PROTECTION CONTACT

For all matters related to personal data protection, you may contact us at contact@tcc-agency.com.

YOUR RIGHTS

Depending on your location and applicable law, you may have the right to access your personal data, request correction or deletion, restrict or object to processing, withdraw consent at any time, request data portability, and lodge a complaint with a competent supervisory authority.

Requests may be submitted by contacting us at contact@tcc-agency.com.

CHILDREN’S PRIVACY

The Platform is not specifically directed at children under the age of 13. We do not knowingly collect personal data from children without appropriate consent. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such data.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be published within the Platform or through other appropriate channels. Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

TCC & Partners Joint Stock Company